TeamViewer delivers double-digit topline growth, strong margin, and 81% basic EPS increase

 GOPPINGEN, GERMANY, 7 February 2024

TeamViewer delivers double-digit topline growth, strong margin,
and 81% basic EPS increase

• FY 2023: Revenue up 11% to EUR 626.7m; Adjusted EBITDA margin of 42%
• Strong FCFE growth of 16% and basic EPS growth of 81%
• Q4 2023: Revenue up 8% to EUR 163.1m; Adjusted EBITDA margin of 38%
• Strong Enterprise Billings growth of 23% cc in Q4
• AMERICAS reorganization on track; Q4 returning to double-digit Billings growth with +12% cc
• Share buyback 2023/2024 with volume of up to EUR 150m in execution

Oliver Steil, TeamViewer CEO

«A strong finish to 2023 completes another successful year for our company. Our results at and above targets prove the strength of our business, which is highly diversified across customer segments, use cases, and geographies. We have seen good Enterprise growth on the back of innovative OT use cases and the continued progress of our partnerships with Microsoft, SAP, and Siemens. Throughout 2023, we made strategic investments, particularly in the field of the smart factory, emphasized by our recent partnerships with Sight Machine and Cybus.»

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Michael Wilkens, TeamViewer CFO

«Despite a challenging macro environment and currency headwinds, we delivered strong 2023 results. Revenue grew by double digits and our Adjusted EBITDA margin came in substantially ahead of our FY 2023 guidance. This continued positive development of our business created incremental shareholder value with a significant basic EPS growth of 81%. We are long-term committed to shareholder return and have also recently launched a new share buyback program with a total volume of up to EUR 150m. For 2024, we expect further revenue growth and margin improvement.»

Key Figures (consolidated, unaudited)

¹  cc = constant currency

²  Adjusted for Russia and Belarus

³  Since FY 2023, TeamViewer uses an updated KPI framework, with Revenue (IFRS) moving more into focus. On the back of this, the definition of the Adjusted EBITDA changed from a Billings to a Revenue perspective. The corresponding figures based on billings are: Adjusted (billings) EBITDA (in EUR million): 311.8 (FY 2023) / 298.7 (FY 2022); Adjusted (Billings) EBITDA margin: 46% (FY 2023) / 47% (FY 2022).

Business Highlights

In 2023, TeamViewer enhanced its entire product portfolio with numerous new features, increased security and relevant integrations as well as partnerships. In spring, the company underlined its leadership in the remote connectivity space with the launch of TeamViewer Remote, the next generation of its popular remote access and support solution for SMBs and non-commercial users. In Q4, the major update of TeamViewer’s Enterprise connectivity solution, Tensor, followed. Additionally, TeamViewer improved its Remote Monitoring and Management offering through partnerships and integrations with mobile device management and asset management solutions. Moreover, TeamViewer continuously collaborated with SAP and integrated Tensor in SAP’s Service Cloud as well as Frontline in SAP’s Digital Manufacturing solution. The new ISO 27001 certification and pole positions in trusted security ratings are testament to TeamViewer’s outstanding dedication to privacy and security.

On the back of its strengthened product offering, TeamViewer made good progress in engaging with existing and new customers across multiple industries and in closing substantial Tensor and Frontline deals with Enterprise customers in all regions. Most relevant use cases included connectivity to embedded OT devices, after-sales scenarios and vision picking in warehouses as well as classic IT support. Especially in Q4, the company saw very good results from its partnerships with global tech champions. For example, TeamViewer and Siemens closed a milestone deal with one of the world’s leading aerospace companies to support their global training and onboarding program with spatial computing. The solution provides interactive digital twins of commercial aircraft engines to technicians via tablets, enabling high-quality, cost-efficient, and detailed remote training across hundreds of locations worldwide.

Moreover, TeamViewer was able to achieve a major milestone on its innovation roadmap: Immediately after the announcement of Apple’s new spatial computing headset Vision Pro in fall 2023, the company started working on a B2B solution running on the new device. Therefore, the company was able to present a new App combining Apple’s spatial capabilities with TeamViewer’s AR assistance solution for professional field service and after sales support only last week in the context of the official market introduction of the Apple Vision Pro in the US.

At the end of 2023, TeamViewer announced strategic investments in two pioneering companies for smart factory solutions, Sight Machine and Cybus, with a total investment of a low double-digit million EUR amount. This emphasizes TeamViewer’s commitment to the digital transformation of industrial working environments and the convergence of Information and Operational Technology (IT & OT). Another relevant step in this direction was the opening of the Hyundai Motor Group Innovation Center Singapore (HMGICS) in late November, where TeamViewer’s Frontline solutions are deployed in several use cases across the smart factory.

In August 2023, Mei Dent joined TeamViewer’s management board as new Chief Product and Technology Officer (CPTO), with centralized responsibility for product management and software development. Earlier in the year, Georg Beyschlag took over responsibility for the AMERICAS region within the company’s senior leadership team. Moreover, TeamViewer strengthened its global footprint in 2023 with new offices in Guadalajara, Mumbai, and Munich.

TeamViewer’s progress in 2023 led to strong financial results within or above guidance: Revenue grew by 11% to EUR 626.7m, profitability came in above expectations with an Adjusted EBITDA margin of 42%.

SMB and Enterprise Development

Revenue and Billings by customer

¹  cc = constant currency

² Since FY 2023, the effects of multi-year deals are considered more precisely in the revenue split calculation. Prior year's comparable figures (Q4 2022 reported: SMB EUR 119.9m; Enterprise EUR 30.6m; FY 2023 reported: SMB EUR 457.9m; Enterprise EUR 108.0m) were adjusted accordingly.

The Enterprise business grew Revenue by 24% and Billings by 10% cc in FY23. TeamViewer achieved a strong year-end with growth of 19% in Revenue and 23% cc in Billings for Q4. This strong performance was driven by a very good pipeline conversion with the highest growth in deals with annual contract values above EUR 200k. The Enterprise customer base increased by c. 500 customers year-over-year (+14%) to 4,164 at period end.

TeamViewer’s SMB business increased Revenue by 8% and Billings by 9% cc in FY23. The fourth quarter showed a healthy growth of 6% in Revenue and 3% cc in Billings against a very strong comparable period in the prior year. SMB sales delivery was driven by successful monetization campaigns, continuously improving web shop results, as well as targeted up- and cross-selling measures on the basis of new in-house product developments and third-party integrations. On a year-on-year basis, the SMB customer base increased by 1% to 627k.

Regional Development

Revenue and Billings by region

 ¹ cc = constant currency

EMEA accounted for Revenue of EUR 332.4m (+10% yoy) and Billings of EUR 368.9m (+8% / +9% cc) for the full year. In the fourth quarter, Revenue grew by 11% to EUR 86.8m and Billings landed 6% higher year-over-year at EUR 115.2m on the back of excellent Enterprise pipeline conversion and strong performance from partner channels, a notable increase compared to an already strong last quarter in the previous year.

AMERICAS concluded FY23 with an uptick of +12% Revenue at EUR 222.8m and +7% cc Billings at EUR 232.3m. The region returned to double-digit Billings growth in the important fourth quarter, mainly driven by good Enterprise closings and web shop results. With the strongest regional growth of 12% cc in Q4, AMERICAS delivered a promising exit rate on the back of a progressing reorganization in the region.

APAC Revenue amounted to EUR 71.5m (+8% yoy) for the full year and to EUR 18.2m (+5%) in the fourth quarter. It was TeamViewer’s strongest growing region over the full year (+14% cc Billings) with encouraging new Enterprise customer wins and Frontline use cases. Due to a weaker macro environment, Billings growth was softer in Q4 (+5% cc).

Earnings Development

While still making continued strategic and operational investments, including in R&D, TeamViewer maintained a good operating leverage throughout FY23. Combined with favourable currency effects, this commitment led to an overall slower cost increase of 9% compared with Revenue growth of 11% in the year. Accordingly, Adjusted EBITDA grew by 13% to EUR 260.5m. This translated into a strong Adjusted EBITDA Margin of 42% in FY23, two percentage points ahead of guidance.

Cost of Goods Sold (COGS) developed largely in line with Revenue over the full year with +12%. The increase of Sales expenses (+10%) reflect investments into the AMERICAS region and increased partner commissions on back of more partner-related deals. The main factor for the growth in Marketing FY23 costs of +11% were negative currency effects on sponsorship expenses as well as intensified branding efforts and the launch of TeamViewer Remote. Higher R&D costs of +18% show strategic investments into accelerated product development and talent acquisition that will foster future growth. G&A (+9%) grew broadly in line with Revenue. A significant drop in Other operating expenses (-87%) is a result of considerably improved bad debt as well as derivative gains.

Recurring cost (adjusted for non-recurring items and D&A)

¹ Incl. other income/expenses and bad debt expenses of EUR 3.3m in Q4 2023 and EUR 3.2m in Q4 2022 / EUR 8.5m in FY 2023 and EUR 12.4m in FY 2022.

(Unadjusted) EBITDA grew 12% to EUR 221.9m for the full year. In Q4 it decreased by 13% yoy to EUR 55m due to higher reorganization items and increased costs for the employee share program in non-IFRS adjustments.

Net Income for the full year grew by 69% to EUR 114m and by 22% yoy to EUR 30.3m in Q4. EPS grew even stronger by 81% to EUR 0.66 in the full year and by 28% yoy to EUR 0.18 in Q4 due to continued share buybacks. Adjusted EPS increased significantly by 31% to EUR 0.88 in FY23 and by 36% yoy to EUR 0.22 in Q4.

Financial Position

TeamViewer operates a highly cash-generative business, where customers generally pay their subscriptions upfront. On a full-year basis, the Levered Free Cash Flow (FCFE) grew significantly in a year-over-year comparison by 16% to EUR 198.8m. In the fourth quarter, FCFE decreased by 26%, which was anticipated in light of phasing effects. The resulting cash conversion, FCFE in relation to the Adjusted EBITDA, was at 76% for FY 2023 and 87% for Q4 2023.

Cash and cash equivalents were at EUR 72.8m as of 31 December 2023. The reduction by EUR 88.2m compared to 31 December 2022 was mainly driven by the 2023 share buyback program (EUR 161.9m counter value of shares acquired in FY 2023) and a debt repayment of EUR 100m, partly offset by net cash inflows. The EUR 100m debt repayment led to a decreased debt volume of EUR 529.4m (incl. lease liabilities) as of 31 December 2023 (EUR 632.6m as of 31 December 2022), of which EUR 300m promissory notes and EUR 200m bank loans.

The net leverage ratio (net financial liabilities of EUR 456.6m as of 31 December 2023 in relation to the LTM Adjusted (Revenue) EBITDA of EUR 260.5m) was at 1.8x at year-end (31 December 2022: 2.1x). This corresponds to a ratio of 1.5x as of 31 December 2023 (31 December 2022: 1.6x) when comparing net financial liabilities in relation to adjusted (Billings) EBITDA of the last twelve months.

Outlook

TeamViewer expects a continued high level of demand for its products in FY 2024 despite a challenging macro environment outlook. Based on the average FX rates of 2023, the company forecasts Revenue in a range of EUR 660 to 685m (corresponds to ca. 7-11% cc) as well as a further improving Adjusted EBITDA margin of at least 43% for FY 2024.

2024 Guidance

¹ Based on the average FX rates of 2023

Following the revised scope of the Manchester United partnership, a larger part of effective savings will positively affect margins in the second half of the year 2024. As communicated, a part of the savings will also be re-invested into strategic growth initiatives that have already been put in motion for the first half of the year.

Capital Allocation

TeamViewer is committed to balancing short- and long-term shareholder value creation with continued share buyback programs, strategic growth investments, and continuous deleveraging. Therefore, the company expects a leverage of around 1.3x Net Debt to Adjusted EBITDA per end of 2024 in the absence of transformational M&A activities. This framework provides the company with sufficient flexibility to support organic growth, to pursue tuck-in M&A, and to execute on the ongoing share buyback program 2023/2024 with a volume of up to EUR 150m until the end of 2024.

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Webcast

Oliver Steil (CEO) and Michael Wilkens (CFO) will speak at an analyst and investor conference call at 9:00am CET on 7 February 2024 to discuss the Q4/FY 2023 results. The audio webcast can be followed via https://www.webcast-eqs.com/teamviewer-2023-fy. A recording will be available on the Investor Relations website at ir.teamviewer.com. The accompanying presentation is also available for download there.

About TeamViewer

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 630,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,400 people globally. In 2023, TeamViewer achieved a revenue of around EUR 627m. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and is a member of the MDAX. Further information can be found at www.teamviewer.com.

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Important Notice

Certain statements in this communication may constitute forward looking statements. These statements are based on assumptions that are believed to be reasonable at the time they are made, and are subject to significant risks and uncertainties, including, but not limited to, those risks and uncertainties described in TeamViewer's disclosures. You should not rely on these forward-looking statements as predictions of future events, and TeamViewer’s actual results may differ materially and adversely from any forward-looking statements discussed in these statements due to several factors, including without limitation, risks from macroeconomic developments, external fraud, lack of innovation capabilities, inadequate data security and changes in competition levels. TeamViewer undertakes no obligation, and does not expect to publicly update, or publicly revise, any forward-looking statement, whether as a result of new information, future events or otherwise.

All stated figures are unaudited.

Percentage change data and totals presented in tables throughout this document are generally calculated on unrounded numbers. Therefore, numbers in tables may not add up precisely to the totals indicated and percentage change data may not precisely reflect the change data of the rounded figures for the same reason.

This document contains alternative performance measures (APM) that are not defined under IFRS. The APMs (non-IFRS) can be reconciled to the key performance indicators included in the IFRS consolidated financial statements and should not be viewed in isolation, but only as supplementary information for assessing the operating performance. TeamViewer believes that these APMs provide an additional, deeper understanding of the Company's performance.

TeamViewer has defined each of the following APMs as follows:

• Adjusted EBITDA (also referred to as Adjusted (Revenue) EBITDA) is defined as operating income (EBIT) according to IFRS, plus depreciation and amortisation of tangible and intangible fixed assets (EBITDA), adjusted for certain business transactions (income and expense) defined by the Management Board in agreement with the Supervisory Board. Business transactions to be adjusted relate to share-based compensation schemes and other material special items of the business that are presented separately to show the underlying operating performance of the business.
• Adjusted EBITDA margin (also referred to as Adjusted (Revenue) EBITDA Margin) means Adjusted EBITDA as a percentage of revenue.
• Billings represent the value (net) of goods and services invoiced to customers within a specific period and which constitute a contract as defined by IFRS 15.
• Retained Billings means recurring Billings (renewals, up- & cross sell) attributable to retained subscribers who were subscribers in the previous twelve-month period.
• New Billings means recurring Billings attributable to new subscribers.
• Non-recurring Billings means Billings that do not recur, such as professional services and hardware reselling.
• Net Retention Rate (NRR) means the Retained Billings of the last twelve months (LTM), divided by the total recurring Billings (Retained Billings + New Billings) of the previous twelve-month period (LTM-1). The total recurring Billings of the LTM-1 period are adjusted for Multi Year Deals (MYD).
• Annual Recurring Revenue (ARR) are annualized recurring Billings for all active subscriptions at the reporting date.
• Number of subscribers means the total number of paying subscribers with a valid subscription at the reporting date.
• SMB customers mean customers with ACV across all products and services of less than EUR 10,000 within the last twelve-month period. If the threshold is exceeded, the customer will be reallocated.
• Enterprise customers mean customers with ACV across all products and services of at least EUR 10,000 within the last twelve-month period. Customers who do not reach this threshold will be reallocated.
• Churn (subscriber) is calculated by dividing the number of retained subscribers at the reporting date by the total number of subscribers at the previous year’s reporting date.
• Average Selling Price (ASP) is calculated by dividing the total SMB / Enterprise Billings of the last twelve months (LTM) by the total number of SMB / Enterprise subscribers at the reporting date.
• Annual Contract Value (ACV) is used to distinguish different pricing buckets within SMB and Enterprise. The ACV is defined as the annualized value of one SMB / Enterprise contract.
• Net financial liabilities are defined as financial liabilities (without other financial liabilities) less cash and cash equivalents.
• Net leverage ratio means the ratio of net financial liabilities to Adjusted EBITDA of the last twelve-month period.
• Levered Free Cash Flow (FCFE) means net cash from operating activities less capital expenditure for property, plant and equipment and intangible assets (excl. M&A), payments for the capital element of lease liabilities and interest paid for borrowings and lease liabilities.
• Cash Conversion means the percentage share of Levered Free Cash Flows (FCFE) in relation to the Adjusted EBITDA.
• Adjusted Net Income is the net income adjusted for certain income and expenses. These adjustments are: share-based compensation, amortization related to business combinations, other non-recurring income and expenses and related tax effects.
• Adjusted basic earnings per share is calculated in line with basic earnings per share, whereby Adjusted Net Income is used as the basis for the calculation instead of the net income.

Consolidated Profit & Loss Statement (unaudited)

Consolidated Balance Sheet Total Assets (unaudited)

Consolidated Balance Sheet Liabilities and Equity (unaudited)

Consolidated Cash Flow Statement (unaudited)