Key Market Indicator:
In this news category you will find information from and about companies, organizations, institutions, products of all kinds and in a broad spectrum. To get a quick overview of current trends and developments, it's worth visiting daily.
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Thu, 07.12.2023
USU Software AG
Boston, USA, December 7, 2023.
An internationally operating American technology company in the field of telecommunications ('the customer') will use the USU Knowledge Management solution to optimize customer service across all relevant communication channels. USU was able to prevail due to the performance of the software, integration with partner [ … ]
Thu, 30.11.2023
USU Software AG
Top marks in customer satisfaction, recommendation rate, and value for money
Möglingen, November 27, 2023
In the context of the recent Research in Action (RIA) study "Vendor Selection Matrix™ IT Financial Management and Technology Business Management Solutions", the analyst firm has identified USU as a top provider. With its established solution [ … ]
Wed, 22.11.2023
USU Software AG
Sales for first nine months rise by 5.3%
SaaS business grows by 20.4% year-on-year in the first 9 months of 2023
Decline in license sales impacts earnings, as expected
Employee share purchase program leads to extraordinary expenses
Consistently high orders on hand for future growth
Thanks to a recovery in international business and a significa [ … ]
Mon, 20.11.2023
USU Software AG
Möglingen – November 20, 2023
USU has been recognized among top Enterprise Service Management (ESM) providers by the American analyst firm Forrester Research. In the recent report "The Forrester Wave™: Enterprise Service Management, Q4 2023," USU was rated as a "Strong Performer. USU ranks among the top vendors in the market. USU received the high [ … ]
Thu, 09.11.2023
USU Software AG
Möglingen – November 9, 2023
A leading American solution and service provider in the field of digital education ("the customer") will henceforth use USU Software Asset Management. Following a comprehensive evaluation of the overall market, USU was able to establish itself as the best-of-breed solution, prevailing against two competitors. The SaaS [ … ]
Tue, 24.10.2023
USU Software AG
USU's focus topics include Cloud Cost Management, Software Asset Management, and IT Service Management.
Möglingen, October 24, 2023.
USU addresses cost efficiency with its established portfolio of IT management services and solutions. During the international event, the Gartner IT Symposium/Xpo™, taking place from November 6th to 9th in Barcelona [ … ]
Tue, 10.10.2023
USU Software AG
Focus of initiatives for Software Asset Management (SAM) continues to be on cost efficiency
Möglingen, October 10, 2023.
Research firm Gartner® has released the “Market Guide for Software Asset Management Tools 2023”, in which USU is listed as a Representative Vendor. The report provides comprehensive guidance for C-suites and other executives in t [ … ]
Wed, 20.09.2023
USU Software AG
Knowledge modules to be usable by both humans and machines in the future
Generative AI minimizes efforts for content creation, maintenance, and usage
Möglingen, September 20, 2023. With the deployment of generative AI, the role of knowledge databases is fundamentally changing. Organizations are on the threshold of industrializing their knowledge [ … ]
Thu, 31.08.2023
USU Software AG
Sales growth of 2.8% in Q2 2023 despite shift from one-time licenses to SaaS business
Declining license revenue affects earnings performance
Sales up 7.6% in first six months
Half-year earnings less influenced by decreasing licenses thanks to significant SaaS expansion
High orders on hand safeguard growth
Management Board confirms forecast
U [ … ]
Thu, 17.08.2023
USU Software AG
Möglingen, Germany, August 17, 2023.
Fewer tickets, minimized editorial, maintenance, and service efforts, and more satisfied customers: the benefits of targeted use of ChatGPT in customer service are significant. Increasingly, service organizations are exploring, together with USU experts, the specific use cases that an integrated ChatGPT bot wit [ … ]